Scotiabank
Reviews and Complaints
Receive best customer service
Lack of knowledge
Fraud cheaques
- Dishonesty
Preferred solution: activate my account again
Worst Costumer Service/Representives lie to you to get you to sign up for a certain plan.
I was quite excited to be a member of Scotiabank as I only heard good things about it, yet after being explained by a representative for 2 hours about a plan I didn’t even want in the first place, I ended up with something called Passport Debit Card and VISA. I was mainly extremely excited because I was told repeatedly that I will be receiving a 10,000-15,000 scene point balance added if I was able to maintain a certain amount in my savings account for a period of 3 months.
I made sure to ask the representative multiple times that this is in fact true because it seemed a little unreal to be receiving this many points for simply signing up for a debit card. She assured multiple times me that I will receive my points after 90 days even though it’s not a Scene Card but is a Passport Card and so I waited patiently for 3 months. The time has passed and it is now day 93 and so I have been on the phone back and forth with representitives from Scotia and Scene shuffling me back and forth with some claiming that said policy was never assigned to my account and some claiming that it doesn’t even exist and some bringing up policies I’ve never even heard or been told before. I came to Scotiabank with my best intentions at heart and really enjoyed your service for these past months but I was really upset to find out that the person who was handling my personal information and setting up my account wasn’t even telling me correct information.
I was also really upset at how much I was shuffled back and forth between Scotia and Scene, at least 4 times, without getting an answer. I was really hoping this problem would get resolved but I am being told on the phone that it could take at least a few weeks to even hear back from them about the issue and I am really stating to lose my faith that anything will get resolved...
Too many instances of errors and incompetence
Bad customer services
Branch mount pearl
Change in terms
Preferred solution: Let the company propose a solution
SB the biggest *** up I've ever had to deal with.
Your treated like a number not a customer
Scotiabank
544 Bayfield St, Barrie, ON L4M 4Z9
Very disappointed with Scotiabank.
Applied for a refinance on our mortgage and everything was going well until Scotiabank said it wanted an appraisal done on our house. I told Scotiabank no problem but they would have to pay as CIBC and TD said they would pay for the appraisal if my wife and I moved our mortgage over to one of them and refinanced.
Scotiabank said they would only pay an appraisal for new accounts coming to their institution not for current customers?
We have been loyal customer to Scotiabank for 25 years with a excellent credit rating and hold many many investments and of course a mortgage with them. I informed our financial advisor that we would move everything which includes Investments, RRSPS, Mortgage, etc. to another financial institution if they refused to pay the appraisal fee and their response was there was nothing they could do for us.
From a business stand point of view this does not make any sense what so ever. Scotiabank is willing to lose good long standing customers and thousands upon thousands of dollars in interest as well as all investments and holdings over paying a few hundred dollars?
Many business people I talked to just shook their heads over this.
Needless to say we took our business to TD Bank and TD said there was no need for an appraisal on our house because the refinance we were asking for is so low that that the value of our house was much greater.
I have come to realize after all this that Scotiabank does not care about loyalty from its customers and that your only a number to them and nothing else.
Very disappointed and taken back about this whole situation and a more detailed letter will be sent to Scotiabanks head office over this incident and how we were treated and the disrespect we were shown.
Having said that do shop around as you will be amazed on what other financial Institutions will do to have your business. Maybe that is a point Scotiabank should take under consideration instead of acting like a bully and losing good loyal financially set customers to other competitors.
PS: The financial advisor we had was nice but very Inexperienced and kept going back and forth to his office and to the managers office to get our questions answered.
- I was treated as a number not a customer
Scotiabank Complaint and President Office
Hello, I am not sure if many of had this experience ,but scotiabank does not care about its customers and their complaint process is the worst. I have been dealing with their presidents office and a person name :
Vanessa Regnier
Manager - Office of the President
Scotiabank - Executive Offices
e-mail: mail.president@***.com
Telephone: (416) 933-**** or (877) 700-****
Fax: (416) 933-**** or (877) 700-****
This person never calls back or ignores your e-mails and concerns. Finally they tell you to go to the ombudsman. I would recommend all the people to avoid scotiabak. Has not been a good experience.
- Customer service and presidents office resolution team
Preferred solution: Full refund
Can this bank get anything done right the first time?!?!?
Scotiabank employees involved in criminal political harassment
- I have never appreciated the level of service at this bank
- Its hockey related nonsense is offensive
Worst customer service
Horrible Customer Service
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If you send them a letter, cut out the crybaby part and stick to the facts. You notice, of course, that the bank provides the appraiser ; I'd bet they didn't let you pick your own.
Paying for it is just half of the equation because you still have to pass the equity vs. loan equation (you'd better have at least a huge portion of equity). That's where they like to choke you. Think - why would they be helpful when your #1 goal is cutting the amount of money you send them each month ?
You'll probably need to go elsewhere and start fresh. The "advisor" may or may not be inexperienced - but realize - the bank tailors its behavior upon the customer profile meaning different rules for everyone.
Cry baby part ...really guy ...let’s see my house is worth close to 600k, we only owe 100k and we want to combine the 100 k with another 100k ...total 200 k mortgage ...we have just over 200 k in investments... I think we our very well established!
We have had a mortgage longer than this financial advisor has been alive ..lol He even said he is brand new and LEARNING STILL. We kind of figured that out when he kept going to the managers office to get questions answered for us ....So to your question we have a lot of EQUITY! TD accepted us within a day with no appraisal required.. hmm?
25 years with Scotiabank with no complaints until now and as far as I am concerned you are nothing but a number to them and I will be getting this message out to everyone to see!
Cry baby ..lol Why do you think they call this Pissed Consumer? Now you get back to your little desk at Scotia-bank...Truth hurts ...Here is a box of Kleenex for you...lol
There it is....The loser's lament....The only thing an idiot, posting on PC is left with after someone tells them the truth. "You must work for (insert company)" or some variation of this idiotic meme.
Just to let you know, you are a number....No one cares how long you've been with a company. Those days have been over for nearly a decade.
It's about the money you can bring in with the least amount of drama. OK....This is the part where you say....NM...You've already said earlier.
Don't be silly ; you always have to pay for the appraisal if you're trying to refinance. I've had that done twice recently.
One guy was way too low, the other somewhat high ; apparently the first bank (Huntington with whom we had our original construction loan) no longer wanted our business - the second was hungry, cut our interest rate drastically, saved us a ton of money in the long run ... but we had to pay for the appraisals. That's the way it goes, they pretend like these guys are independent contractors but they are surgically joined at the waist to the financial institution, doing their bidding.
Your pal, account #304-611-****-6743. (that's my bank name, yes, you are a number).
I rest my case ....Anyways we our now new customers at TD and happy!