Scotiabank - Lost card

Hello,

I am writing regarding my Scotiabank debit card and online banking access.

I lost my physical debit card some time ago, and as a result the card is currently blocked.

Because the card is blocked, I am unable to access my online banking, as I have also forgotten my password and the standard recovery process requires phone verification linked to the card.

I already contacted Scotiabank by phone using the international number, however the issue could not be resolved during the call. I was informed that because the card is blocked and I am unable to complete phone verification, changes to my account could not be made over the

phone.

At the moment, I am located outside of Canada (in Germany) and I am unable to visit a Scotiabank branch in person.

What I am requesting:

Assistance with issuing a new debit card (new card number) to replace the lost and blocked card

Help with restoring access to my online banking, including resetting my password

Guidance on remote identity verification options available for clients located outside Canada

I am ready to provide all required identification and personal details (passport, SIN, address, etc.) through a secure verification process if needed.

Please advise on how this matter can be resolved remotely.

Thank you for your assistance.

Kind regards,

Daryna Kutova

11/03/2002

34 Holman Crescent, Aurora, ON L4G 1Z9, Canada

+143********

+491638****71

darunaa.16@***.com