Scotiabank
Scotiabank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scotiabank has 1.4 star rating based on 553 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Staff at the branch, Use to be good service, No pros.
Cons: Customer service, Dishonesty, Lack of customer service.54% of users think that Scotiabank should improve its Customer Service.
82% of users say that they won't use Scotiabank in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scotiabank has 1.4 star rating based on 553 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Staff at the branch, Use to be good service, No pros.
Cons: Customer service, Dishonesty, Lack of customer service.54% of users think that Scotiabank should improve its Customer Service.
82% of users say that they won't use Scotiabank in the future for similar services or products.Recent recommendations regarding this business are as follows: "don't deal with them", "Don't trust Scotiabank!", "Never never and never", "Never", "Find a different bank that offers personal service.".
Most users want Scotiabank to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Georges, Saint George
My reason for call is to resolve my Scotiabank login on my Scotiabank app
I lose access login in my Scotiabank app and I cant access to change my password I just wanna talk to a customer representative to see if my account it block.
User's recommendation: Hoping for my best reply
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarning
Do not trust Scotiabank!!! They lied to me on a safe investment that is losing money.
I asked for a investment that was not going to lose my money and repeated on this issue. I was told that this mutual fund was safe and will perform well again I asked about any losses and was told again my investments are safe... BS nothing but losses and having 700000.00K with them you would think that they would treat you with respect. Nothing but headaches no resolution all excuses.
They will lie to you for a sale don't fall for it I feel scammed and betrayed. Don't do business with Scotiabank you will get burned.
Preferred solution: Full refund
User's recommendation: Don't trust Scotiabank!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHigh portafolio customer but head office treat.you like dog
On 2810 Major Mackenzie Dr W, Vaughan branch, a spoiled, immature high school cashier, Polina Kolenagova, treats customers like garbage, due to her negligence. Basically, she loves to cry at work and complains to the head office when the branch manager doesn't know about what type of negligent employees they hire to run a bank.
First of all, this cashier is unprofessional and lacks experience. If you check her LinkedIn account, she was previously a server in a restaurant. So, serving food and then taking her apron off, she goes to handle people's money in a bank, which is scary!
My extensive portfolio with Scotia Bank was compromised because of her, causing me to lose a lot of money. Be aware before making any bank transactions with her.
- Everything about their practices
Preferred solution: Apology
User's recommendation: Do not banking scotia bank if your investments.are.high they are.potencially handle by an inmature.high school.brat
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery bad service
If I could give -10, I will put it.
I created an account online, and I never received the card which was not activated. However, they were accumulating account fees and sent my account to collection for an account which card I never received. They never emailed me or called me.
Preferred solution: Full refund
User's recommendation: Never never and never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kitchener, Ontario
The worst bank I have ever dealt with! Full stop!
The worst bank I have ever dealt with! Full stop!
I've been fighting with Scotiabank and their fraud department (lack of) on behalf of my 85yr old mother-in-law. She was scammed by phone *** who presented themselves as an Amazon employee. My mother-in-law provided her credit card information. She knows she did wrong and owns this mistake.
What happens next is where people should think twice about banking with Scotiabank. The Fraudsters called Scotiabank and presented broken pieces of my mother-in-law's identity (they didn't have all the details). With the extremely helpful Scotiabank staff, the fraudsters managed to completely reset my mother-in-laws accounts and were provided credentials to create an online banking profile (My mother-in-law does not own a computer and has never done anything online). The fraudsters then; maxed out her Visa credit card with small transactions, wire transferred all funds from her chequing account to a European bank, and initiated a sale of almost $30k worth of investments from her TFSA.
Completely liquidating her life savings in minutes. Scotiabank didn't even know it was going on. What took fraudsters minutes to complete, has taken us months of fighting to try resolve. We've been told Scotiabank has done all they can do and are washing their hands of it.
They've provided an escalation protocol which we are following but it's a farse with the same results escalation after escalation. "Nothing they can do". We've filed a Police Report and filing complaints with governing agencies. What's clear to us now (and we want others to be aware of) Scotiabank does not have systems in place to detect or protect you from fraud and have little interest to help their legitimate customers.
Fraudsters on the other hand, they help whole heartedly. My mother-in-law has had her identity and her funds stolen from her and Scotiabank has helped facilitate this crime.
As they say, buyer beware!! Stay away!!
- No fraud detection and poor services and bad customer support
Preferred solution: Full refund
User's recommendation: Stay away! No fraud detection and no interest in helping support their customers! Buyer beware!
Grande Prairie, Alberta
Spent 35 minutes on the phone and lost call. called back spent 40 minutes on the phone some came on and hung up faster than I could say hello
totally disappointed in customer service. od online personal services doesn't help.
trying to change the mailing address for my wife. they won't let me do it when I changed mine and now they are mailing mortgage statements to a house we no longer own. poor service poor service.
going somewhere else. worst I have ever experienced
User's recommendation: don't deal with them
Winnipeg, Manitoba
Scotiabank sent Thousands of dollars they owed to me to someone else
I did a over payment on my account when i had a cheque to pay off my Auto loan. I was told at least 5 times by Scotiabank that they would be sending the almost 6 thousand dollars back to me... two weeks later i found out that they sent it to someone else.
When i talked to a manger they said, We are sorry but there is nothing we can do.
I will NEVER deal with them again!
User's recommendation: DO NOT USE THEM FOR ANYTHING!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
Terrible bank.
They let my money get stolen, then refused to return the money. Ridiculously expensive fees for literally nothing. Go to literally any other bank for a better experience.
- Locations
- Terrible customer service
- Cost
- Thieves
Preferred solution: Full refund
User's recommendation: go somewhere else
Lloydminster, Alberta
Dissatisfied Per Usual
The constant issues they are having with online and mobile banking is ridiculous. I have family members with other banks that have never had so many issues...
Im contemplating changing my bank from Scotia and warning anyone close to me about the stupidity I've dealt with. Constantly cannot access my money or move my money between my accounts...
Absolutely Ridiculous... And Absolutely Unhappy
User's recommendation: Avoid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamilton, Ontario
Resolved: Banking proI got register for onlineblem, because of the expired date on my cart doesn't except it on cart information. So I call Scotiabank costumer service and after olms 50minut waiting time
I call Scotiabank costumer service 3 times the third time and 52minut waiting time I got someone but he couldn't help me with the expired date on my cart that transfer me to other one and again nothing and the third one nothing and everyone give me deferent idea or Thay said call tomorrow. was the worst costumer service I Del with
Edmonton, Alberta
They don't accept legal tender coins. Can't invest safely.
Got conned into investing a lot of money . Invested in low interest ventures.
Told I could not lose much. This Guy lost me $10.000. He said Covid. Ya right.
Hopefully he is not looking after peoples money anymore.
They don't accept legal dollar coins or 50 cent coins. They are still legal currency.
User's recommendation: Choose another bank.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, Ontario
Penalized for 1 day early payment
Paid my line of credit 1 day too early on their system & penalized with a late payment !! Wow i have never been so pissed off.
I get screwed over for paying too early.
Not even willing to remove the late charge and i have been a customer for many years! Exactly how these make their money off the general public!
Sherwood Park, Alberta
Scotiabank is so enamoured with their "System", they have totally overlooked the customer experience... which is very negative
I am a client of over 50 years... same name, same city, excellent credit rating..over 150,000.00 cash in my Scotiabank account.
I also have a Scotia Infinite card with a credit limit of $25000. I knew I had a large travel charge coming through on my credit card so I prepaid $5000.00 on the card prior to any due date.
When my travel agent went to run my Infinite card, I was over my credit limit by $243.00 BECAUSE Scotiabank no longer acknowledges pre-payment of credit cards. If Scotiabank thinks this is good customer service, they should re-examine their ethics.
User's recommendation: Find a different bank that offers personal service.
Hamilton, Ontario
Scotiabank "advisor" went away for entire month of February. Branch "manager" was unresponsive. I have registered investments coming due and no one to talk to.
Branch "manager" was unresponsive. Scotia online was unresponsive. Very very poor customer service.Avoid aAAvoid a tr
Kitchener, Ontario
Bad consumer experience
If I could give -100, I will give.
I create an account online, but I never received the card, and the billing me for a non activated account and sent it to collection.
The never email me , even call me.
User's recommendation: Never
Toronto, Ontario
Spent over an hour waiting to get a response nobody answering the phone
Been on the phone over an hour waiting for a customer service still a response. Try it again same thing.
User's recommendation: Don’t bother
About
,
Scotiabank is one of the leading financial institutions in North America, based in Canada. The company was established in 1832. Scotiabank together with its affiliates offers a huge range of financial services in 50 countries worldwide. At the present time, the company operates more than 2,400 offices, including 1000 of them in Canada. The company's services include corporate, retail, and investment banking, as well as brokerage, deposit accounts, mutual funds, insurance, asset management, loans, and trust services. The company features extremely developed system of customer service support. In addition to online, personal, and telephone support from customer service department, the President's office is also open for the customers to bring their issues.
Scotiabank is ranked 344 out of 1544 in Banks category
Canada
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