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1.8

Firstly, when we went to sign all the documentation for our mortgage, the rate on the paperwork was higher than what had been promised to us (by Scotia via our mortgage broker). It was a good thing we actually checked or else we'd be paying the higher rate.

Next, our very first mortgage payment was rejected because whoever it was that entered in the account number to withdraw funds from (an external, Tangerine account) missed a digit. We had to scramble to the only Tangerine location (30 minutes away) to withdraw funds to make our mortgage payment in cash (another 30 minutes BACK to the Scotia bank location) because Scotia wouldn't fix the mistake and make another payment request to Tangerine. I spoke to an assistant manager in the Scotia branch where our mortgage is held and was repeatedly assured that our next payment would be debited from our account without issue on the payment date. To our complete lack of surprise, the payment has not come out of our account.

I've now had to call the same assistant manager to have him investigate why THIS payment is now late. The stress and anxiety of missed mortgage payments for us (first time home owners) has been beyond the pale. It is difficult to understand how Scotia can operate with such blatant incompetence. If it were possible, I would take our mortgage to another institution.

I honestly feel like, if they can't even get our first 2 payments right, what is the next 25 years going to be?

Absolute *** and constant checking in to be sure they are doing what they're supposed to? It is completely unacceptable.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

Location: 2207 W 41st Ave, Vancouver, BC V6M 2A3, Canada

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