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Everytime I try to do anything online or even in person with Scotia bank I have problems and just give up cause nobody that works there could figure out how to fix their screw ups.

The online banking website and app both are terrible. Try to open a chequing account online. I've been stuck on the third page for over a week and the website just keeps refreshing the "confirm and accept" page. Tried 3 different web browsers with the same problem. Did the online chat and they said that's just the way their site does things and go to a branch in person or call a number and wait on hold forever. The Branch hours suck, only open late on thursdays and the closest branch is in some east indian shopping mall.

My mortgage for my first house was with scotia, when it came time for renewal the bank phoned once, I phoned back and left a message and the woman never did bother to return my call. I'm now with TD.

I still have a LOC and may accept a Scotia Visa card but I have no way of making payments unless I take time off work to go into a branch and deal with someone who has an attitude and can barely speak english.

Long story short, Scotia's online banking is terrible, the website is constantly having problems, the bank hours suck. The staff online and on the phone are incompetent. Go with TD. Their hours are great, they have an excellent website and their phone app is usuable.

Reason of review: Bad quality.

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