As a former scotiabank employee I can tell you they care about one thing, profit. Since 2010 under the leadership of their current CEO they have posted record profits not because of financial genius but because they have decimated their work force.
Thousands of employees who cared very much about their clients have been unceremoniously dumped, some of us compensated, most like me where not. All major operations have been moved to either Toronto or Montreal, the last Vancouver employees were let go march 28. You can expect to spend hours on the phone trying to deal with problems only to be told you need to visit your branch and there will be no one there to help you regardless as any caring , knowledgeable employees were given the boot. Those left are saddled with ridiculous sales quotas they have no hope of reaching so that they are always being harassed by management to do more.
We were forced to push anything to get customers out of branches and when the federal government dictated that all pensions etc had to be direct deposited scotiabank was all over that . With what I know I would never deal with scotiabank.