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On Friday June 30 2017 I proceeded to pay my rent to my landlord like usual. Due to some complications with interact ( most likely a ***) , my email money transfer did not go through.

The funny part was that it did however leave my account, but did not make it to the recipient. Once being made aware of the situation, I quickly contacted Scotiabank, but being the long weekend this did not happen until Tuesday July 04 2017. They apologized for the inconvenience an informed me that all money should be returned back to my account by the end of the day Thursday July 06. Of course Thursday came and still no money.

Again I was apologized to and was told it would be there by Friday July 06. Friday came and still no money. I called again , obviously a little irate and again was given the same story. Nothing was being done to correct this situation except for Scotiabank representatives asking me to be "patient".

Now they tell me that it will be in my account by July 11th. I call on the 10th to verify to which the story changes once more. " I'm sorry for the inconvenience Tara but please be patient, your money "should " be back in your account by Friday July 14th." Now this will be 2 weeks that my money is in limbo and I have yet to pay my landlord.

I understand that Scotiabank is "sorry " for the inconvenience but like my 4 year old use to say , "sometimes sorry just doesn't help!" Interact is hired by the banks but in a case like this I believe Scotiabank should reimburse MY money and THEY should wait patiently for the money to be returned to them! This is horrible business practice and I am ashamed to be one of their customers.

Reason of review: Problems with payment.

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Guest

This bank uses the doctrine of false information to customers. Don't ever believe for a minute that they care about your money." Your richer than you think ".

We're just bottom feeders on their agenda on every level.

We just transferred 200,000 to another bank because everyone from the tellers to the managers were inept and lacked the skills to make customer service#1 priority. They like to drag it in forever.

Destin Bul

I just recently encounter the worst experience. I have been use Scotiabank since 2001.

It had few bad customer services during these years but until this time. They gave me the worst service. They unjustly accused me on my etransfer money is not legitimate and no valid reason to hold the money for 10 business days. Then they lie to me on the whole story that they are going to send the money back to original source.

I told them if you want to sent it back and do it right away, I need to let me friend knows. I will deposit money to my other bank account. Itโ€™s for emergency use and we need to get the money soon. My friend is on vacation the week and thatโ€™s why she etransfer to me.

Then scotiabank kept telling me different story, one day is they are sending money back and then next day is the money just hold for 10 days. I had call customer services 3 times and been to main branch for 5 days consecutively. They have no correct answer for me. By end of 10 business days, the money is released and I am very angry at their services.

I transfer money out to my other bank account. Then I just leave the account there and observe it first. Because I have all my preauthorized monthly payments, bills, and rental cheque tight to the account, so I didnโ€™t decide to close the account. But I do have a concern so I just donโ€™t do much on this account and just leave it to use pay bills.

Then after about a month, I think it might be ok to reuse it again and collect my scenes points. So I etransfer money to account for paying July month rental and other payments. After I first etransfer 200 and after few days, I deposited cash to atm machine. I put money back to account so I can start using it and also for next month payments.

It was on last Friday, July 12, they silently closed my accounts without any notice to me. Their actions are unjust and unethical to me, to wrongly accused me for fraudulent behaviors and abnormal banking activities and shut my accounts down. The time they closed my account I still have over 2200 in there. They not just closed my accounts and also charged me for services fee.

What kind of definition for abnormal banking activities? I use debit purchases, etransfer, deposit cash, and money is in and out in account are abnormal for them?! I pay for unlimited transactions monthly plan for my account is because I use it a lot. So in terms of normal activities for them is NOT doing a thing there which is normal to them!?

This is the most ridiculous and unjust experience. They own me a formal apology and should reimburse my lost. And I want my money back immediately. They closed my accounts and didnโ€™t let me know what happened to my 2283.17 money.

They deserve to be punished and shouldnโ€™t doing business at all. I am going to take legal action to against them.

Guest
reply icon Replying to comment of Destin Bul

My sentiments for your experiences with this inept bank. They have a major issue that leads right to the top of management and I wonder if I'm not in a organization lead by oligarchy. Pure and simple a complete disaster on every

Guest
reply icon Replying to comment of Destin Bul

They closed our overdraft account on New Years Eve with no notice and now we can't pay our rent! I made all payment obligations and was assured of good standing and then they just closed it with no warning!

Spent New Years Eve speaking to over five different reps and managers an no one wanted to help me. They discussed my private business out loud in the branch for everyone to hear saying because of your negative balances that is why the "system" closed it.

Not even the decency of bringing me into a room to discuss privately! ***

Georgia B Ctw
reply icon Replying to comment of Destin Bul

They are not capable of being a bank. Sorry to hear they have stole from you.

Guest

Scotia has recently put in place Digital Access Agreement (March 2019). Customers need to acknowledge that they can add to, change or replace the terms and conditions of that Agreement in any of the several methods.

One of the methods is "such other method(s) as we may permit". This means they may change a very important part of the agreement. How you will be informed?

According to the above clause they may permit the method of just posting it in their president's private wash room. (And you hereby acknowledge that they can!)

Guest

There was actually a nation wide issue with the "interact" system that weekend. It involved email money transfers primarily.

All you had to do was show your landlord the evidence of the attempted payment (on your bank statement) and you are good to go.

Every bank was affected, not just scotia and they had no control over it. So report this problem to Interact, not the bank.

Guest

Why do they refuse the CEO's email add. When asked?

I hate Scotia Bank and would never recommend them to anyone. Recently they locked my mortage without proper notice.

The bank sent the letter to the wrong add, the advisor that I spoke Lucy at the steels location didn't bother once to mention that they lock the mortgage if it's not renewed within a month. I was told that I should have know that, what's the point of Mortage advisors?

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