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1.0

I am completely unsatisfied with the bank. The customer service reps cannot answer my questions.

You guy put holds on my business account and personal account due to my old employer having his cheque come back NSF then you decide to transfer money that you froze in my business account (which is my clients money) to my personal account and now my clients funds are gone and I am stuck on a job without being able to purchase the materials needed for the job afyer waiting several days for their cheque to clear. After recieving a phone call today from my branch manager asking me when I will be able to pay the NSF in my personal account and telling Darcy that it would be by Monday ad I have been waiting for my business funds to be released to finish the project I am on which I am now unavle to finish due to you transferring their funds in my account to my personal account. This is the worst bank ever. I should not have listened to my friends advice in opening accounts with you.

I have banked with you for 1 year and never had issues until this and I am so I'm pleased with the way you have handled it. Totally unprofessional.

Reason of review: Poor customer service.

Location: 19181 Fraser Hwy Unit 102, Surrey, BC V3S 7H2, Canada

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this is how NSF's are handled at any bank... You put a cheque in and withdrawal the money, this cheque is dishonored, they YOU are responsible for the money.

People commit fraud this way all the time. It is your responsibility as an individual to do dealings with legitimate, reputable people, especially when negotiating cheques.

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